Our journey is Total Quality Management fully satisfying our customers requirements through a process of continuous improvement.
Our philosophy is that Total Quality Management is not a short-term quick fix program, it is a conscious long-term commitment aimed at continuously improving the way we work, providing a safe work environment.
Total Quality Management will impact the way we manage our business processes, as well as supplier selection and retention. It is our goal to position our company for market expansion, thereby providing improved job satisfaction and quality of life for all.
Provide high quality products and service on time at the best possible cost, attainment of these objectives will lead to, fully satisfied discerning customers. Enhanced quality and safety levels, with continuous improvements of efficiency in all areas of the process.
Achievement of our objectives is continually recognized and re-evaluated to stimulate further quality improvements. To reach our objectives, we will maintain a constant focus on quality and customer satisfaction with full dedication, commitment, and teamwork amongst all parties concerned.
We are committed to being proactive in our attitude and actions towards quality and customer service, primarily since we want to be ranked as the Market Leaders and “best” in our business.
“DRIVEN by QUALITY” is not a slogan it is our ethos, the basis of our strategy for day-to-day business activities as well as our future growth.
Our customers demand and deserve high quality products—it is our responsibility to give them the quality they require to ensure that we are the leading supplier and manufacturer of their choice. Our emphasis is placed on clearly understanding customer requirements; we will always endeavor to get clarity to better understand their requirements and specifications.
In the absence of perfection, we determine the cause and apply the necessary corrective action to eliminate repetition of the problem, continuously monitoring the results.
Quality as can be seen is our prime consideration and will not take second place to the price or delivery schedule.
All participants in the quality chain are encouraged to be actively involved in decisions and actions that will ensure quality is never compromised.